Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at store@redtagcollective.com. If your return is accepted, we will provide you with return instructions and the return address. Items sent back to us without first requesting and receiving return authorization will not be accepted.

You can always contact us at store@redtagcollective.com with any questions regarding a return.

Non-Defective or Non-Damaged Returns

If you are returning an item for a reason other than the item being defective, damaged, or incorrect, a 15% return processing fee will be deducted from your refund.

For these returns:

• The customer is responsible for all return shipping costs.
• You may use any shipping carrier of your choice to return the item.
• We strongly recommend using a carrier and shipping method that provides tracking and proof of delivery.
• You are responsible for the item until it is received back at our location. Red Tag Collective is not responsible for return packages that are lost or damaged while being shipped back to us.
• Original shipping charges, if applicable, are non-refundable, except where otherwise required by law.
• The item must be returned in the same condition in which it was received, including its original packaging, tags, accessories, components, manuals, and other included materials.

Items returned used, damaged, altered, modified, incomplete, or without their original packaging may be subject to an additional deduction from the refund or may be ineligible for a refund, as permitted by applicable law.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and determine the appropriate resolution.

We may request photos, videos, packaging images, shipping labels, or other documentation necessary to verify the reported issue.

If Red Tag Collective confirms that the item was received damaged or defective, or that we shipped an incorrect item, the 15% return processing fee will not apply, and we will provide instructions regarding the return, if a return is required.

Please do not discard the item or its original packaging while the issue is being reviewed.

Exceptions / Non-Returnable Items

Certain types of merchandise cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalized products, and certain personal care or beauty products.

We also do not accept returns of hazardous materials, flammable liquids, or gases.

Other merchandise may be identified as Final Sale or Non-Returnable on the individual product listing.

Please contact us at store@redtagcollective.com before purchasing if you have questions about whether a particular item is eligible for return.

Refunds

Once your return has been received, our team will inspect the merchandise and verify its condition. We will notify you whether the return has been approved and provide information regarding the applicable refund.

For non-defective or non-damaged returns, the applicable 15% return processing fee will be deducted from the refund, along with any other deductions permitted under this policy based on the condition of the returned merchandise.

If approved, your refund will be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at store@redtagcollective.com